French Speaking Contact Centre Advisor

About the role

We are seeking a fluent French speaker to join a world‑renowned luxury hospitality brand’s corporate contact centre in London. As a French Speaking Contact Centre Advisor you will be the first point of contact for high‑net‑worth clients, delivering seamless booking experiences and personalised service.

Key responsibilities

• Handle inbound telephone and email enquiries from French‑speaking clients.
• Process bookings accurately while tailoring service to individual client needs.
• Provide expert guidance on hospitality offerings and answer client queries.
• Liaise with internal departments to manage special requests and ensure a flawless client journey.
• Prioritise and multitask in a fast‑paced contact‑centre environment.

Required profile

• Native or fluent French speaker with excellent written and spoken English.
• Proven ability to deliver exceptional, courteous service to high‑value customers.
• Comfortable working in a high‑performance, fast‑moving contact‑centre setting.
• Organised, adaptable and passionate about luxury hospitality.

Required skills

• Strong verbal and written communication in French and English.

What we offer

• Base salary of £28,957 per annum.
• Monthly financial incentives, including a lunch card worth £2,772 per year.
• Shift patterns between 07:00 and 22:00, Monday to Sunday.
• Opportunity to work for a prestigious luxury hospitality brand serving VIP clientele.