French Speaking Customer Service Administrator

About the role

The French Speaking Customer Service Administrator will join the French‑bilingual insurance claims team in Bristol. Working in a hybrid model, you will provide high‑quality support to French‑speaking business clients, handling enquiries, complaints and claim investigations.

Key responsibilities

• Investigate and evaluate insurance claims, ensuring accuracy and fairness.
• Respond to customer service queries from French‑speaking clients, including complaint resolution.
• Maintain compliance with FCA guidelines and underwriter standards.
• Log and interpret claim data in the system and follow up with relevant parties.
• Arrange repairs, replacements or payments for insured equipment and manage salvage when required.
• Translate documents and correspondence between French and English.
• Achieve weekly and monthly productivity targets to support team objectives.

Required profile

• Professional fluency in French, both spoken and written.
• Proven experience communicating with French‑speaking customers in written and verbal formats.
• Background in customer service, preferably within an insurance or claims environment.
• Strong organisational and prioritisation abilities.
• Willingness to work 38.5 hours per week, Monday‑Friday, with a hybrid schedule.

Required skills

What we offer

• Salary £26,125‑£27,170 per annum plus discretionary bonus.
• Hybrid working – three days in the Bristol office and two days remote.
• Company pension, life insurance and health & wellbeing programme.
• 21 days annual leave plus bank holidays.
• Modern workplace with subsidised cafeteria and excellent transport links.
• Full training, ongoing development and a supportive inclusive culture.