French Speaking Support Specialist

About the role

Lightspeed is looking for a French‑speaking Support Specialist to join its global 24/7 support team. You will be the first point of contact for hospitality customers, helping them resolve technical issues across a range of devices and platforms.

Key responsibilities

• Provide phone, chat and email support in French and English, maintaining Lightspeed’s Gold Class service standard.
• Investigate, troubleshoot, test and resolve hardware, software and SaaS‑related issues.
• Document interactions in the support platform, track tickets and ensure timely resolution.
• Identify, reproduce and escalate product bugs to the Quality Assurance team.
• Promote product improvements and work within a roster to ensure high availability.

Required profile

• Previous experience in customer service or technical support.
• Strong attention to detail and a commitment to exceptional customer experience.
• Excellent verbal and written communication skills in French and English.
• Basic familiarity with iOS, Android, macOS and Windows platforms.

Required skills

• iOS
• Android
• macOS
• Windows
• Computer networking (interest or experience)

What we offer

• Unlimited annual leave with a PTO scheme.
• £400 yearly health and wellbeing allowance.
• Dental, private healthcare and optical cover.
• Equity participation for all Lightspeed employees.
• Opportunity to work with a fast‑growing, diverse team.