French/Dutch Speaking Maps Reporting Specialist

About the role

We are looking for a bilingual professional to join our London team as a Maps Reporting Specialist. The role focuses on delivering high‑quality customer support for our maps service while analysing and reporting map data to maintain precision and improve user experience.

Key responsibilities

• Provide exceptional customer support for the maps service in French or Dutch.
• Analyse, validate and report map data to ensure accuracy.
• Set up, configure and maintain devices used for editing, testing and documentation.
• Communicate status updates to the manager and liaise with other support groups.
• Collaborate with a global team to enhance the overall user experience.
• Perform information validation calls when required and summarise information from multiple sources.

Required profile

• Fluent oral and written English plus French or Dutch.
• Minimum of a graduation level (15 years of education).
• At least 2 years of technical support or problem‑solving experience.
• Strong research abilities and keen attention to detail.
• Self‑motivated, adaptable and able to maintain a positive attitude during repetitive tasks.

Required skills

• QGIS (advantage).
• Mac OS X experience.

What we offer

• Hybrid work model (office and remote).
• Opportunity to work with a global team on cutting‑edge mapping technology.