Front Desk Agent – Luxury London Hotel

About the role

An opportunity has arisen for a Front Desk Agent to join Jumeirah Carlton Tower. The role involves greeting guests, handling check‑in and check‑out, and promoting the hotel’s food and beverage facilities.

Key responsibilities

• Greet all guests warmly, using their names whenever possible.
• Register arriving guests, ensuring full details are captured on the registration form.
• Assist guests to their rooms, explain room facilities and promote cross‑selling of food and beverage outlets.
• Enter check‑in and check‑out details accurately in the computer system, maintaining correct spelling and rates.
• Adhere to the hotel’s credit policy, especially for “chance guests”.
• Make reservations when the Reservations office is unavailable.

Required profile

• Excellent interpersonal and communication skills, both in person and by telephone.
• Ability to learn and operate multiple computer software applications.
• Team‑oriented attitude, working cohesively with colleagues across departments.
• Availability to work weekends, days, evenings and holidays.

Required skills

• Opera Cloud
• Computer software proficiency

What we offer

• Access to Learning & Development programmes and clear career pathways.
• Opportunities for internal mobility within Jumeirah’s global network.
• Colleague discounts on food, beverage and hotel stays worldwide.
• Comprehensive health care and insurance benefits.
• Competitive salary plus service charge and extra holiday for significant birthdays.
• Uniform dry‑cleaning service and meals on duty.