Front of House & Membership Associate

About the role

We are looking for a professional, organised and customer‑focused Front of House & Membership Associate to be the first point of contact for visitors, staff and members in our North London office. The role combines reception duties with facilities coordination to ensure a smooth and welcoming workplace experience.

Key responsibilities

• Welcome and sign‑in visitors, maintaining a professional front‑of‑house presence.
• Manage meeting‑room bookings, visitor access and internal communications.
• Keep reception, meeting rooms and communal areas clean and well‑presented.
• Coordinate facilities help‑desk requests, track progress and produce related reports.
• Support contractor visits, maintenance activities and deliveries.
• Assist with health‑and‑safety checks and workplace compliance.

Required profile

• Previous experience in front‑of‑house, facilities, office coordination or workplace operations.
• Excellent customer service and communication abilities.
• Strong organisational skills with the capacity to juggle multiple priorities.
• Ability to work independently while maintaining high standards.
• Positive, proactive and flexible attitude.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft SharePoint
• Ticketing system experience
• Helpdesk system experience
• CRM system experience

What we offer

• Opportunity to join an innovative, purpose‑driven organisation.
• Supportive and collaborative working environment.
• Professional development and varied exposure to facilities and stakeholder engagement.