Front of House Reception Host

About the role

Join Portico’s Front of House team as a Reception Host, the first point of contact for clients, visitors and colleagues. You will create a warm, professional atmosphere while managing a busy reception area and supporting meetings and events.

Key responsibilities

• Greet guests and deliver a welcoming experience.
• Handle calls, emails, visitor enquiries and booking requests.
• Coordinate meeting‑room bookings, set‑ups and AV requirements.
• Process catering and hospitality arrangements.
• Maintain accurate visitor logs and meeting/event records.
• Keep reception and client areas tidy and presentable.
• Follow operational checklists and maintain records.
• Liaise with internal departments to manage last‑minute changes.
• Support onsite meetings and events with a collaborative approach.

Required profile

• Previous experience in a receptionist, front‑of‑house or client‑facing role.
• Excellent customer service and interpersonal skills.
• Strong organisational and multitasking abilities.
• Professional verbal and written communication.
• Proactive, positive and team‑oriented attitude.
• Ability to work independently in a fast‑paced environment.
• High attention to detail and problem‑solving skills.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook

What we offer

• Supportive and collaborative team environment.
• Flexible working hours.
• Opportunities to develop front‑of‑house and customer‑service expertise.