Front of House Receptionist

About the role

We are recruiting a Front of House Receptionist on a permanent basis, working 37 hours per week, Monday to Friday, 9am‑5pm. As the first point of contact for visitors, you will create a welcoming, professional and safe environment for people in crisis, staff, volunteers, contractors and partner organisations.

Key responsibilities

• Welcome visitors and service users with warmth and professionalism, ensuring safe sign‑in and sign‑out.
• Answer telephone calls and emails, take accurate messages and pass information on appropriately.
• Manage post, deliveries, room bookings and key sign‑out.
• Keep the reception area tidy, well‑stocked, organised and welcoming.
• Provide basic signposting using the client database and SharePoint resources.
• Support the wider office team with general administrative tasks.
• Maintain confidentiality and handle sensitive information appropriately.

Required profile

• Calm, professional, approachable and genuinely warm when interacting with people, especially those experiencing difficult circumstances.
• Organised, reliable and able to stay professional during busy periods.
• Quick learner of new systems and takes responsibility for completing tasks.
• Clear and confident communicator in person, over the phone and in writing.
• Comfortable using Microsoft 365 (Outlook, Word, Teams) and understands the importance of confidentiality.
• Team‑player who can also work independently and use initiative.

What we offer

• Starting salary £28,135 rising incrementally to £30,635 per year.
• Life Assurance Scheme and Employee Assistance Programme.
• Blue Light Card and 33 days of annual leave (including bank holidays) with an extra day after 5 years of service.
• Training and development opportunities, 24/7 Digital GP Access and a day off for your birthday.
• Subsidised parking and a Cycle‑to‑Work scheme.