Front Office Manager – Hotel

About the role

International Branded Hotel is seeking a Front Office Manager to lead the Front Office team and ensure every guest enjoys a smooth, friendly and professional experience from arrival to departure. The full‑service hotel near Fulwood caters to business, event and leisure guests, offering modern bedrooms, on‑site dining, a fitness centre and flexible meeting spaces.

Key responsibilities

• Lead day‑to‑day Front Office operations, including reception, guest service, shift planning and team standards.
• Support the team to deliver seamless check‑in, stay and check‑out experiences.
• Monitor guest feedback and use it to improve service, communication and processes.
• Recognise regular and VIP guests and uphold Hilton brand standards and loyalty programmes.
• Maximise room occupancy and revenue through availability awareness, upselling and rate discipline.
• Coach, train and develop Front Office team members.
• Manage performance, conduct and absence fairly and consistently.
• Collaborate with Housekeeping, Reservations, Sales, Food & Beverage, Maintenance and Duty Management teams.
• Ensure compliance with Front Office procedures, cash handling, security, fire safety, health and safety and system use.

Required profile

• Experience at Front Office Manager level or in a similar hotel front office leadership role.
• Strong understanding of hotel front office operations, guest service and team leadership.

Required skills