Front Office Manager

About the role

As a Front Office Manager you will lead the heart of the guest experience, ensuring every interaction is genuine and personalised. You will inspire and support your team to deliver high‑quality service while maintaining composure under pressure.

Key responsibilities

• Lead, mentor and engage the Front Office team to create a positive, high‑performing culture.
• Oversee guest arrivals and departures, ensuring service standards are consistently met.
• Handle guest feedback and concerns with empathy and a solutions‑first approach.
• Collaborate with other hotel departments to ensure smooth operations.
• Implement training and development initiatives for continuous improvement.
• Build lasting relationships with VIP and returning guests.
• Monitor Front Office operations for efficiency and attention to detail.
• Work a rotating roster of mornings, evenings and overnights to maintain service excellence.

Required profile

• Proven experience as a Front Office Manager or a senior Front Office leader in a hotel environment.
• Strong leadership with a track record of mentoring and developing teams.
• Calm and composed under pressure with excellent problem‑solving abilities.
• Exceptional interpersonal and communication skills.
• Strong organisational and time‑management capabilities.
• Energetic, proactive and team‑focused attitude.

Required skills

What we offer

• ALL Heartist Card for Accor Hotels worldwide (discounts on stays, dining, shopping and more).
• Up to 4 free nights in UK hotels (terms apply).
• Complimentary staff meals.
• Performance bonus.
• 28 days holiday (up to 33 with length of service).
• Private pension scheme with increased employer contributions.
• Private medical insurance.
• Cycle‑to‑work scheme.
• Company sick pay and employee assistance program.
• Learning programmes through Academies and apprenticeships.
• Opportunities to contribute to inclusive and sustainable initiatives.