FSL Business Analyst – SC Clearance

About the role

We are seeking a senior Business Analyst with specialist expertise in Salesforce Field Service Lightning (FSL) to join our client’s London team. The role is permanent and hybrid, requiring two days on‑site each week and a Security Clearance (SC) to work on sensitive projects.

Key responsibilities

• Analyse business processes and translate them into functional designs and user stories for agile development.
• Lead requirements‑gathering workshops with stakeholders across the organisation.
• Produce and maintain detailed functional design documents for Salesforce Service Cloud and FSL solutions.
• Collaborate with technical teams to ensure solutions meet business needs and compliance requirements.
• Provide expert guidance on Salesforce platform capabilities and best practices.

Required profile

• 9‑14 years of experience in business analysis, preferably within complex software projects.
• Current SC (Security Check) clearance.
• Degree in Engineering, Computer Science, MCA or equivalent.
• Excellent verbal and written communication skills.

Required skills

• Salesforce Service Cloud
• Salesforce Field Service Lightning (FSL)
• Broad experience with the Salesforce platform
• Agile development methodologies

What we offer

• Competitive salary £90‑95k per year.
• Hybrid working model (2 days remote, 3 days on‑site).
• Opportunity to work on high‑impact projects with a leading recruitment specialist.