Fulfilment Manager – £37k‑£45k + Benefits

About the role

We are seeking an experienced Fulfilment Manager to lead our fast‑growing e‑commerce warehouse in Kent. The role involves overseeing a large dispatch team, ensuring orders are shipped accurately and on time, and driving continuous improvement in a highly automated environment.

Key responsibilities

• Manage and motivate large fulfilment and dispatch teams across shift patterns.
• Drive productivity, performance and operational KPIs.
• Ensure accurate and timely dispatch of customer orders.
• Lead daily operations, handovers and shift coordination.
• Maintain health & safety standards and warehouse compliance.
• Support process improvement and automation initiatives.
• Oversee staffing, absences, payroll records and performance reviews.
• Collaborate with warehouse leadership to enhance efficiency and service levels.

Required profile

• Minimum 5 years’ experience in warehouse or fulfilment supervision/management.
• Background in fast‑paced e‑commerce or distribution environments.
• Strong people management and leadership abilities.
• Proactive, highly organised approach.
• Experience managing KPIs, productivity and operational targets.
• Excellent communication and problem‑solving skills.
• Knowledge of warehouse health & safety procedures and best practice.

Required skills

What we offer

• Salary £37,000–£45,000 per year.
• Excellent benefits package.
• Long‑term career progression in a collaborative culture.
• Shift pattern: 4 days on, 4 days off, 1 pm‑10 pm.