Full Time Key Holder

About the role

Levi Strauss & Co. is seeking a full-time Key Holder to join the team at the Cheshire Oaks Designer Outlet in the United Kingdom. The role is pivotal in bringing the Levi’s® brand to life on the shop floor, ensuring smooth store operations and delivering outstanding customer experiences.

Key responsibilities

• Open and close the store, managing key trading hours when management are absent.
• Lead by example in delivering exceptional customer service and upholding brand values.
• Support and motivate Stylists, helping the team meet personal and store KPIs.
• Maintain visual merchandising standards and brand presentation at all times.
• Assist with deliveries, stock organization, and stockroom upkeep.
• Coach team members on product knowledge, styling, and customer experience.
• Collaborate with Store Management on daily tasks, floor leadership, and operational duties.

Required profile

• Passion for the Levi’s® brand and alignment with company values.
• Previous retail experience with responsibility for sales targets and KPIs.
• Strong customer-service orientation and solution-focused mindset.
• Ability to stay calm, make decisions and take ownership in a fast-paced environment.
• Willingness to work evenings, weekends and bank holidays.

Required skills

What we offer

• Competitive pay with performance-based incentives.
• Generous employee discount and uniform support.
• Paid time off and public holidays in line with local legislation.
• Wellbeing resources, including mental-health support.
• Ongoing training, coaching and clear career-growth opportunities.