Fundraising Administrator

About the role

This permanent position provides first‑class supporter care for a charitable organisation. You will ensure donations are processed accurately, maintain supporter records in line with data‑protection requirements, and handle enquiries with professionalism.

Key responsibilities

• Act as the first point of contact for supporter enquiries via phone, email and post.
• Send timely thank‑you communications and maximise Gift Aid opportunities.
• Process donations, including regular giving, and investigate any discrepancies.
• Maintain accurate, confidential supporter records compliant with GDPR.
• Support general administration tasks such as mail handling and income/expenditure processes.
• Assist with fundraising events and meetings as required.

Required profile

• Experience in a customer‑facing or supporter‑care role with a calm, courteous communication style.
• Demonstrated ability to handle queries, resolve issues and know when to escalate.
• Strong attention to detail for accurate data entry and numeracy.
• Willingness to learn fundraising concepts such as Gift Aid and regular giving.
• Ability to prioritise workload and meet deadlines.
• Clear written and spoken English for drafting supporter communications.

Required skills

• Proficiency in Microsoft Word.
• Proficiency in Microsoft Excel.
• Experience using databases for record keeping.

What we offer

• Salary up to £30,000 per year.
• Permanent contract based in Central London with a hybrid working model (4 days onsite, 1 remote).
• Supportive and inclusive workplace culture.