General Manager – Hub Operations

About the role

We are looking for an experienced, commercially‑focused General Manager to lead our North Hub operation in Bolton. In this senior leadership position you will be accountable for the safe, efficient and cost‑effective sortation of mail and parcels, driving service excellence and continuous improvement.

Key responsibilities

• Lead the end‑to‑end sortation operation from receipt through to handover, ensuring 24/7 performance.
• Drive operational efficiency using lean processes and continuous improvement methodologies.
• Analyse operational data, forecasts and performance trends to optimise resources and productivity.
• Collaborate across transport, operations and other functions to enhance service and business performance.
• Lead, coach and develop a large operational workforce and management team, fostering an inclusive and engaged environment.
• Ensure safety compliance, financial management and delivery of high‑quality customer service.

Required profile

• Proven experience in senior operational leadership within logistics, mail or parcel delivery.
• Commercially focused with a track record of delivering cost‑effective, high‑volume operations.
• Strong people leadership skills, able to motivate large teams in a fast‑paced, 24/7 environment.
• Commitment to safety, compliance and continuous improvement.

Required skills