General Manager

About the role

We are partnering with a leading flexible workspace provider to find a General Manager responsible for overseeing designated centres. The role focuses on delivering an excellent customer experience throughout the entire journey, from first viewing and onboarding to long‑term retention.

Key responsibilities

• Deliver agreed operational KPIs and performance standards across each centre.
• Ensure smooth day‑to‑day operations, including managing suppliers, repairs and health & safety compliance.
• Monitor service quality, customer satisfaction and retention, implementing quality‑assurance processes.
• Manage the full customer journey, from viewings and onboarding to ongoing engagement.
• Develop customer engagement and networking opportunities within the local business community.
• Build and maintain strong relationships with key stakeholders and ensure statutory health‑and‑safety procedures are followed.

Required profile

• Proven operational leadership with a strong focus on customer experience.
• Management experience, preferably in a serviced office or flexible workspace environment.
• Experience leading multi‑site, customer‑facing operations.
• Ability to act as an ambassador for the company with customers and stakeholders.