General Manager – Luxury Wellness Space

About the role

A leading luxury wellness space in West London is seeking a hands‑on General Manager to own the P&L, lead the team and deliver a flawless client journey from enquiry to exit.

Key responsibilities

• Build, recruit and lead the operational team across duty management, concierge, spa attendants and front‑of‑house.
• Own hiring, onboarding, training, performance management and development, holding the team to clear standards.
• Manage the site P&L, budgets and drive operational and commercial performance.
• Ensure exceptional luxury service and operational standards throughout the client journey.
• Oversee health and safety, compliance, risk management and building regulations.
• Create, implement and continuously improve SOPs, facilities, maintenance and supplier management.

Required profile

• Significant experience leading operations in luxury service, preferably high‑end spa, wellness space, hotel or members’ club.
• Proven P&L ownership and strong budgeting experience.
• Demonstrated ability to build, manage and hold a team accountable.
• Deep understanding of end‑to‑end client journey and luxury customer service.
• Strong knowledge of health and safety, compliance and building operations.