German Speaking Customer Service Advisor

About the role

We are seeking a fluent German speaker to join our Leicester‑based customer service team. The role can be full‑time or part‑time and involves assisting customers from the UK, US and Germany across multiple channels.

Key responsibilities

• Respond to inbound enquiries via email, phone, live chat and social media.
• Collaborate with internal departments to resolve issues quickly and accurately.
• Maintain and update customer profiles ensuring data integrity.
• Conduct follow‑up communications to confirm issue resolution.
• Identify recurring problems and share insights to improve products and services.

Required profile

• Fluent written and spoken German.
• Previous experience in a customer‑facing environment is advantageous.
• Strong communication and problem‑solving abilities.
• Ability to handle several tasks simultaneously using computer systems.
• Positive attitude and teamwork orientation.

Required skills

• Proficiency with standard office software and multi‑channel communication tools.

What we offer

• Salary of £28,000 per year (pro‑rated for part‑time).
• Permanent contract with the possibility of hybrid working in the future.
• Supportive team environment and opportunities for development after probation.