Governance Officer
Hays Specialist Recruitment Limited · Birmingham
Job description
About the role
Working for a national charitable organisation, you will support the FOI and Complaints Manager in handling complaints and Freedom of Information requests. You will also manage customer service and CEO inboxes, ensuring records are kept in line with the Fund's retention schedule.
Key responsibilities
- Provide support to the FOI and Complaints Manager in administering complaints, including logging, acknowledging, disseminating, collating, and issuing responses.
- Manage the Customer Services and external CEO inboxes, ensuring records comply with the Fund's Retention Schedule and responding to queries.
- Log, disseminate and acknowledge reports of concerns from members of the public.
- Assist the FOI and Complaints Manager in identifying service improvements from stage‑1 complaints.
- Log, acknowledge and administer Freedom of Information requests, escalating to the FOI and Complaints Manager when necessary.
- Provide business continuity cover for other information‑governance inboxes as required.
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Published 5 days ago
Expires 1 month from now
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Hays Specialist Recruitment Limited
Birmingham
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