Graduate Customer Service Representative (Full‑Time)

About the role

We are looking for a recent graduate to join our customer service team in Maidstone on a full‑time, on‑going temporary basis. The role offers a structured training programme and the chance to develop a long‑term career within a people‑focused organisation.

Key responsibilities

• Handle inbound and outbound customer enquiries via phone, email and online chat.
• Resolve account queries, service requests and provide tailored solutions.
• Maintain accurate records of interactions in the company system.
• Collaborate with colleagues to ensure a seamless customer experience.
• Continuously develop product knowledge through ongoing training.

Required profile

• Recent graduate with a positive, can‑do attitude.
• Excellent verbal and written communication skills.
• Strong problem‑solving ability and attention to detail.
• Genuine passion for delivering outstanding customer service.
• Legal right to work in the United Kingdom.

Required skills

• Proficiency in using standard office software (e.g., Microsoft Office).

What we offer

• Competitive hourly rate of £12.90.
• Full training and continuous professional development.
• Supportive team environment with clear career progression pathways.