Ground Operations Officer

About the role

We are looking for an organised, proactive, and detail‑driven Operations Officer to join our Flight Operations Department, reporting to the Ground Operations Manager. The role supports day‑to‑day logistics and aviation operations.

Key responsibilities

• Coordinating and planning company operations, including route planning, customs and special branch clearances, foreign operating permits, airport handling arrangements, and off‑airport landing site identification and surveys.
• Arranging chauffeur transfers, catering, charter quotations, crew flight briefs, and related documentation.
• Managing company and crew travel arrangements (flights, hotels, car hire, taxis) and maintaining aircraft and crew schedules using internal scheduling and rostering systems.
• Providing flight‑following support, processing post‑flight paperwork and invoicing, and handling telephone and email enquiries.
• Participating in shared and rostered on‑call duties during evenings, weekends, and bank holidays.
• Acting as primary contact for engineering travel, coordinating flights, accommodation, ground transportation, visas, and itinerary changes to support project delivery.
• Liaising with engineers, project stakeholders, and travel providers to ensure cost‑effective travel solutions and monitoring travel expenditure in line with company policies.

Required profile

• Experience in operations coordination, travel management, logistics, project administration, or a similar role.
• Excellent planning and organisational skills with the ability to manage multiple competing priorities.
• Proven ability to arrange complex travel itineraries and handle last‑minute changes.
• Strong attention to detail and accuracy in a fast‑paced environment.
• Excellent verbal and written communication skills, confident liaising with engineers, crew, suppliers, airports, and senior stakeholders.
• Strong problem‑solving abilities and composure under pressure.
• Good commercial awareness and ability to source cost‑effective solutions.
• Proficiency in Microsoft Office applications, especially Excel, Outlook, and Word.
• Ability to work independently and contribute positively to a team.
• Flexible and adaptable approach to changing operational and project requirements.
• Experience with scheduling, rostering, booking, or travel management systems is advantageous.
• Previous experience in aviation, travel, transport, logistics, or a regulated operational environment is desirable.
• Access to own transport as the location is not served by public transport.

Required skills

• Microsoft Excel
• Microsoft Outlook
• Microsoft Word