Group Reservations Coordinator

About the role

Ibis London Wembley, a 210-room hotel with a bar-restaurant in central Wembley, is looking for a highly organised, customer-focused Reservations Executive to manage individual and group hotel reservations. The role handles guest enquiries, coordinates booking requirements and resolves guest concerns promptly. The position is full time, permanent, five days a week, with an expected start in mid-November 2026 and a salary of £30,318.60 per year.

Key responsibilities

• Manage individual and group reservations, including group blocks covering inventory, payment and group setup
• Handle enquiries by email or phone during shifts and reply or confirm within a reasonable time
• Follow up on prepayments, routing and vouchers, and prepare group information sheets and briefings before groups arrive
• Manage payments, cancellations, rooming lists and terms and conditions
• Maintain a precise filing system for group reservations and correspondence, and make and enter reservations including TBRs
• Handle guest complaints and enquiries professionally, and act as a clear link between departments on special requests
• Promote the hotel's facilities and services and ensure brand standards, security and safety procedures are followed
• Provide friendly, professional service to guests and escalate difficult situations to the Manager on Duty

Required profile

• Eligible to live and work in the UK with a current work visa; documented proof is required
• Clear oral and written communication
• Exemplary time management and organisational skills
• Problem-solving ability
• Previous experience in a similar role is preferable but not necessary