Guest Experience Manager & Corporate Receptionist

About the role

Our client, a leading specialist in commercial property and asset management, is seeking a Guest Experience Manager / Corporate Receptionist to be the face of their flagship building in London Bridge. Working Monday‑Friday, you will create a welcoming environment for occupiers, visitors and events while supporting the Facilities Manager in service delivery.

Key responsibilities

• Deliver a warm, personalised welcome to everyone entering the building, remembering names and adding thoughtful touches.
• Maintain front‑of‑house areas (lobbies, restrooms, showers, cycle stores, smokers’ zones) to the highest standards of cleanliness and functionality.
• Handle reception duties including call answering, key control, mail and parcel management, amenity bookings and emergency notifications.
• Report service failures to the Help Desk and follow through to resolution.
• Train and manage cover staff to ensure consistent service quality.
• Engage with occupiers through surveys and meetings to identify amenity improvements and community initiatives.
• Coordinate seasonal events, manage related budgets and collaborate with other GXMs across the network.
• Keep the building’s website up‑to‑date with relevant content.

Required profile

• Excellent interpersonal skills with a natural ability to build relationships.
• Strong organisational and problem‑solving abilities.
• Proactive attitude and a passion for creating memorable experiences.
• Ability to work independently and as part of a team.

Required skills

What we offer

• Competitive salary up to £39,000 per year.
• Full‑time permanent role with Monday‑Friday office hours.
• Opportunity to shape the experience of a high‑profile commercial building.
• Supportive work environment and professional development.