Guest Relations Executive

About the role

Join the pre‑opening team of Waldorf Astoria London – Admiralty Arch as a Guest Relations Executive. You will be responsible for delivering highly personalised service to VIP and long‑stay guests, shaping first impressions and ensuring every interaction reflects the brand’s luxury standards.

Key responsibilities

• Welcome, greet and escort guests with poise, creating an elegant arrival experience.
• Act as the primary liaison for VIP guests, discreetly coordinating preferences across all hotel departments.
• Proactively seek guest feedback, respond to enquiries promptly, and resolve concerns with refined service.
• Provide dedicated support to long‑stay guests (14 days or longer), fostering familiarity and trusted rapport.
• Log, manage and follow up on guest issues to ensure swift and satisfactory resolution.

Required profile

• Hospitality professional passionate about delivering a five‑star guest experience.
• Demonstrated ability to uphold world‑class service standards recognised by Forbes.
• Strong attention to detail, discretion and a commitment to excellence.

Required skills

What we offer

• Complimentary, nourishing meals while on duty.
• Exceptional development programmes to accelerate career growth.
• Corporate responsibility initiatives for meaningful impact.
• Team Member Travel Programme with discounted stays and 50% off food & beverage.
• High‑street savings through Perks at Work.
• 28 days holiday (rising to 33 days with length of service).