Guest Service Assistant

About the role

We are seeking a friendly and engaging Guest Service Assistant to join Page8 Hotel in central London. You will be the first point of contact for guests, ensuring a warm welcome and smooth experience throughout their stay.

Key responsibilities

• Meet, greet and direct guests in the lobby area.
• Handle check‑in, check‑out, concierge enquiries and maintain accurate guest records.
• Balance revenue transactions and ensure proper documentation.
• Collaborate with Housekeeping to coordinate guest requests and assist with light cleaning tasks.
• Work with Page Common to take guest orders, serve food and drink, and promote a welcoming atmosphere.
• Perform daily guest service duties across an 8‑hour shift, five days a week.

Required profile

• Previous experience in a hotel Front Office or similar guest‑facing role.
• Professional appearance, strong multitasking ability and prioritisation skills.
• Genuine enthusiasm for delivering exceptional customer service.
• Fluent spoken and written English; additional languages are a plus.
• Flexibility to work varied shift patterns, including evenings and weekends.

Required skills

What we offer

• Uniform and meal allowance.
• Competitive salary.
• Annual holiday entitlement that increases with service.
• Opportunities for career progression and professional training.
• 24/7 Employee Assistance Programme and generous sick pay.
• Employee referral bonus, quarterly and annual recognition awards.
• Birthday leave in addition to annual leave.
• Regular social activities and company‑wide discounts on food, beverage and accommodation.