Head Housekeeper

About the role

The Head Housekeeper leads the housekeeping team at the Holiday Inn Express London Chingford, ensuring rooms and public areas meet Atlas Hotels’ standards of cleanliness and guest experience. This permanent, onsite role reports to the Hotel Manager and is responsible for staff scheduling, training, and performance management.

Key responsibilities

• Lead, organise and motivate the housekeeping team, including Assistants and Supervisors, to deliver a great guest experience.
• Conduct room checks, monitor KPIs, and ensure compliance with hygiene and brand standards.
• Manage rostering, daily task allocation and effective communication of updates and priorities.
• Support recruitment, induction and ongoing training, and address performance issues.
• Collaborate with the Hotel Manager on HR matters, budget targets and staffing costs.

Required profile

• Previous experience in housekeeping, preferably in a supervisory or team‑lead role.
• Demonstrated people‑management experience.

What we offer

• Hotel rooms across 59 Atlas Hotels at a discounted rate and 50% off food and drink.
• Worldwide employee discount at over 6,600 IHG hotels.
• Annual bonus cash payment after two years of service.
• Increasing holiday allowance, pension scheme, health plan and Perkbox discounts.
• Monthly cash rewards, employee referral bonus and recognition programmes.