Head of Client Delivery

About the role

A leading global provider of private wealth and corporate services is seeking a Head of Client Delivery for its London team. The role will shape operational strategy, drive transformation and ensure seamless client experiences across multiple jurisdictions.

Key responsibilities

• Translate strategic objectives into clear operational plans in collaboration with the Global Head of Private Wealth and Corporate and the Chief of Staff.
• Own the delivery operating model and continuously assess its effectiveness in light of new technology implementations and evolving business needs.
• Manage the offshore centre, balancing global service delivery requirements between on‑shore and offshore teams while ensuring talent alignment.
• Monitor service‑level agreements (SLAs) and operational KPIs, proactively addressing file review backlogs and operational challenges.
• Collaborate with jurisdictional heads and management teams to execute the operating model for private wealth and corporate services.
• Partner with Finance Business Partners to manage operating costs, optimise offshore utilisation and enhance productivity across all teams.
• Support revenue growth by improving service delivery standards, increasing capacity and fostering client retention through exceptional operational execution.
• Lead, develop and inspire high‑performing operational teams located across multiple jurisdictions while nurturing a culture of ownership, collaboration, inclusion and continuous improvement.
• Design and implement best‑practice procedures for operational delivery with a focus on compliance, efficiency, automation through technology solutions and ongoing process enhancement.
• Ensure consistent implementation of third‑party outsourcing arrangements, maintaining compliance with regulatory standards and pre‑approved budgets.

Required profile

• Demonstrated leadership in operational delivery.

Required skills

What we offer

• Flexible working arrangements.
• Frequent travel opportunities.
• Exposure to C‑suite leaders.
• Supportive, collaborative culture.
• Commitment to diversity, inclusion and personal growth.