Head of Client Services

About the role

We are seeking a strategic, commercially‑driven Head of Client Services to own the end‑to‑end customer journey for a fast‑growing organisation in East Lancashire. This senior position will shape client experience, drive revenue growth and lead multiple customer‑facing teams.

Key responsibilities

• Develop and execute a forward‑thinking customer experience strategy.
• Lead multi‑functional client services and support teams, setting and monitoring KPIs.
• Drive revenue growth through improved client engagement, retention and account development.
• Oversee communication channels to ensure responsive, professional service delivery.
• Use data and insights to identify trends, improve performance and influence decision‑making.
• Collaborate cross‑functionally on business initiatives, product launches and service improvements.
• Embed a culture of customer focus and continuous improvement.

Required profile

• Proven leadership experience in a customer‑focused or commercial environment.
• Track record of delivering performance, growth and service improvements.
• Excellent communication, negotiation and problem‑solving abilities.
• Ability to manage competing priorities in a fast‑paced setting.
• Hands‑on, proactive leadership style with a talent for inspiring and developing teams.

Required skills

What we offer

• Senior leadership position with real influence and autonomy.
• Collaborative and supportive working environment.
• On‑site role with 28 days annual leave inclusive of Bank Holidays.
• Employee assistance programme.