This job is no longer available
This job expired on 26/09/2026. It no longer accepts applications.
Head of Customer Services
m2r Education · London
Job description
About the role
The Head of Customer Services will lead the strategy, performance and continuous improvement of the customer services function. Based at Heathrow, you will collaborate with operations, sales and finance while developing and managing your team.
Key responsibilities
- Define and execute the customer services strategy aligned with business objectives.
- Monitor and improve service performance metrics.
- Drive continuous improvement initiatives across the customer journey.
- Partner with operations, sales and finance to ensure seamless service delivery.
- Lead, coach and develop the customer services team.
Required profile
- Proven leadership experience in a customer services environment.
- Strong ability to work cross‑functionally with operations, sales and finance.
- Experience in managing and developing teams.
Required skills
What we offer
- Competitive salary of £70,000‑£80,000 per year.
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m2r Education
London