Head of Integrated Quality Governance

About the role

PC24 is recruiting a Head of Integrated Quality Governance for its Corporate Nursing and Quality department, based at the Wavertree head office with travel to other PC24 locations. The postholder is accountable for the Patient Partnership, Safety and Learning pillar of the Nursing and Quality Strategy 2026-2029, leading governance, risk management and assurance arrangements and reporting to the Board on the quality and safety of care.

Key responsibilities

• Translate the 2026-2029 strategy into an annual delivery plan with objectives, owners, milestones and measurable outcomes.
• Lead the patient safety portfolio, including the Patient Safety Incident Response Framework (PSIRF), policy and response plan, and ensure incidents are triaged and responded to with systems-based learning.
• Oversee Duty of Candour, safety alerts, learning from deaths and the tracking of actions from safety reviews.
• Lead patient experience, complaints, feedback and co-production, involving seldom-heard communities and working with operational teams and patient participation groups.
• Identify improvement priorities from complaints, incidents, feedback, safeguarding reviews, clinical audit and colleague insight, and close the loop with patients and teams.
• Oversee the corporate clinical audit framework and prepare assurance reports for senior leadership and committees.
• Support management of serious incidents, complaints, inquests and claims within the delegated remit.
• Lead the corporate CQC assurance framework and inspection coordination.
• Line manage the Engagement Lead and the Quality, Safety and Governance Team Coordinator.

Required profile

• Degree-level qualification in healthcare, quality, governance or a related field, or equivalent knowledge and experience.
• Expert knowledge of clinical governance, patient safety systems, PSIRF and systems-based learning.
• Understanding of Duty of Candour, confidentiality, risk management and healthcare regulatory requirements.
• Excellent leadership, influencing, partnership-working and communication skills, and ability to explain complex governance topics clearly to all staff.

What we offer

• Salary of £62,101 to £72,450 per year depending on experience.
• Permanent contract, 37.5 hours, Monday to Friday, with 27 days' annual leave pro rata.
• NHS pension scheme, NHS car fleet scheme, NHS home electronics scheme and cycle to work scheme.
• Eligibility for the blue light card, colleague wellbeing package and colleague events.