Helpdesk Administrator – Facilities Coordination

About the role

The Helpdesk Administrator will support a fast‑growing healthcare business across multiple UK sites. You will coordinate maintenance requests, operational issues and service requirements, ensuring that work is allocated and completed efficiently.

Key responsibilities

• Raise and manage purchase orders accurately.
• Allocate maintenance and facilities jobs to operatives and contractors.
• Monitor outstanding work requests and ensure timely completion.
• Act as the primary point of contact for healthcare sites, contractors and internal stakeholders.
• Communicate updates and resolve queries by telephone and email.
• Maintain records on internal systems and update status regularly.
• Escalate urgent issues and follow them through to resolution.

Required profile

• Educated to degree level or A‑Level.
• Previous experience in administration, scheduling, helpdesk, facilities or coordination.
• Excellent communication and confident telephone manner.
• Strong organisational ability with attention to detail.
• Proactive attitude and willingness to take ownership of tasks.

Required skills

• Competent Microsoft Office skills.

What we offer

• Salary of £25,000‑£26,000 per annum.
• Supportive and collaborative team environment.
• Opportunity to work within a growing healthcare organisation.
• Ongoing training and development opportunities.