Hire Controller – Plant & Tool Hire Operations

About the role

The Hire Controller will oversee the smooth operation of the hire desk, managing equipment flow in and out of the depot while supporting customers and internal teams. This pivotal position contributes directly to the company’s growth plans across the UK.

Key responsibilities

• Manage depot hire operations to meet service delivery targets efficiently and professionally.
• Monitor and optimise local hire fleet stock levels, collaborating with internal teams to maximise fleet utilisation.
• Conduct internal reviews and audits of hire contracts to ensure quality and compliance.
• Oversee new hire contracts and off‑hire activities, handling general enquiries in line with company standards.
• Support central logistics to ensure effective transport and high‑quality service delivery.
• Assist with re‑hire allocation, prioritising customer requirements to drive business growth.
• Handle incoming calls and sales enquiries, providing rate support when the Depot Manager is unavailable.
• Identify new business opportunities from inbound enquiries and work with regional teams to secure wins.
• Participate in outbound sales activity to develop existing and new customer accounts.

Required profile

• Strong organisational and communication abilities.
• Commitment to delivering industry‑leading service.
• Capability to build and maintain client relationships.
• Confidence to work independently and take initiative.
• Good planning and preparation skills with a flexible approach.

Required skills