Hire Desk Administrator – Customer Service & Sales

About the role

We are looking for a proactive Hire Desk Administrator to join our busy team in South Ockendon. You will be the first point of contact for customers, handling enquiries across face‑to‑face, phone and email, and ensuring smooth hire and sales transactions.

Key responsibilities

• Respond promptly and professionally to all customer enquiries.
• Prepare and follow up on hire and sales quotations.
• Arrange transport for the collection and delivery of materials.
• Operate communications equipment and raise accurate documentation.
• Promote the full range of company products and services.
• Complete hire contracts, delivery/collection notes and issue purchase orders.
• Implement credit control and bad‑debt procedures.
• Maintain health and safety standards in the workplace.

Required profile

• Experience working in a hire and sales environment.
• Strong customer‑service orientation.
• Excellent organisational and attention‑to‑detail skills.
• Ability to work under pressure and meet deadlines.
• Good communication skills, both written and verbal.

Required skills

What we offer

• Competitive salary between £30,000 and £35,000 per year.
• Full‑time permanent role with a supportive team.
• Opportunities for professional development within a leading hire company.