Hire Desk Coordinator – Equipment Rental

About the role

We are seeking a highly organised Hire Desk Coordinator to manage equipment hire requests from enquiry through to collection and return. You will act as the central point of contact, ensuring a smooth and professional experience for customers while supporting multiple internal teams.

Key responsibilities

• Manage equipment hire enquiries and confirm availability.
• Coordinate bookings, collections, deliveries and returns.
• Prepare hire agreements, quotations, invoices and related documentation.
• Maintain accurate records in the hire management system.
• Monitor equipment availability and flag servicing or maintenance needs.
• Liaise with technical, logistics and project teams to ready equipment for hire.
• Provide responsive telephone and email support to customers.
• Record returned equipment and report shortages or damage.
• Assist with stock control and support future equipment purchasing requirements.
• Identify process improvement opportunities to enhance hire function efficiency.

Required profile

• Previous experience in a hire desk, equipment rental, logistics or event support environment.
• Strong administration and order‑processing abilities.
• Excellent organisational skills with the capacity to juggle multiple priorities.
• Outstanding communication skills and confidence building relationships with customers and colleagues.
• Methodical, detail‑oriented approach.
• A‑levels or equivalent preferred, though relevant experience is also valued.
• Flexibility to support the business during busy periods.

Required skills

• Proficiency with Microsoft Office, especially Excel.
• Experience using rental, stock management or inventory systems (preferred).