Home Claims Handler – Insurance Customer Service

About the role

Join AXA’s Home Insurance team in Morecambe as a Home Claims Handler. You will work within a busy, vibrant team to advise customers on their home insurance claims, handling a variety of incidents from accidental damage to theft and weather‑related loss.

Key responsibilities

• Provide personalised, accurate information to customers throughout the claims process.
• Manage new and existing claims, making decisions on policy cover and triaging cases.
• Handle phone enquiries covering accidental damage, theft, weather events and broker‑originated claims.
• Maintain precise case notes, logs and diaries for each customer.
• Stay composed and level‑headed when assisting customers during critical moments.

Required profile

• Ability to stay composed and level‑headed when faced with challenging situations.
• Strong focus on accuracy and attention to detail.
• Excellent communication skills to ensure each customer feels valued and supported.
• Promptly complete case notes, logs and diaries for every interaction.

Required skills

What we offer

• Competitive salary of £24,784 per year.
• Six‑week market‑leading training programme delivered at the Morecambe office.
• Hybrid working – start with two days onsite, moving to three days.
• Rotating shift pattern covering 8 am‑8 pm Monday‑Friday and occasional Saturdays.
• Induction beginning Monday 14 September 2026.