Home Ownership Customer Coordinator

About the role

We are seeking a highly organised, customer‑focused Home Ownership Customer Coordinator to join Stonewater’s Commercial & Revenue team. You will manage a varied caseload of home ownership transactions, providing specialist advice and ensuring compliance from enquiry through to completion.

Key responsibilities

• Manage and progress a portfolio of around 50–60 live cases, meeting required timescales.
• Process Voluntary Right to Buy, Right to Buy and Right to Acquire applications in line with legislation and Homes England guidance.
• Provide specialist advice on leases, service charges and home‑ownership obligations.
• Liaise with solicitors, surveyors, valuers, financial advisors and local authorities to progress sales and resales efficiently.
• Review and approve legal documents such as mortgage offers, leases, completion statements and notices of transfer.
• Carry out affordability and income/expenditure assessments for potential purchasers.
• Coordinate valuations, EPCs and other external reports to support sales activity.
• Maintain accurate records on customer management systems and track income and expenditure from transactions.
• Deliver excellent customer service via phone, email and written correspondence.

Required profile

• Strong commitment to delivering excellent customer service.
• Experience or knowledge of property sales, leasehold or conveyancing processes.
• Ability to manage a high‑volume caseload while maintaining attention to detail.
• Confidence in reading, interpreting and explaining legal and lease documentation.
• Strong organisational, numeracy and literacy skills.
• Comfortable working with Microsoft Outlook, Word and Excel.
• Proactive, flexible and able to work independently.

Required skills

• Microsoft Outlook
• Microsoft Word
• Microsoft Excel