Homeowner Services Officer

About the role

The Homeowner Services Officer will join a busy Specialist Residential Services team in Eastleigh, providing expert support for leasehold, freehold and shared‑ownership properties. This is a three‑month fixed‑term position focused on delivering high‑quality service to homeowners and managing complex lease matters.

Key responsibilities

• Manage a portfolio of leasehold, freehold and shared‑ownership properties.
• Handle service charge enquiries and provide accurate information to homeowners.
• Investigate and resolve lease breaches in a timely manner.
• Coordinate lease extensions in partnership with legal teams.
• Advise on leasehold matters such as assignments, consents and enfranchisement.

Required profile

• Strong experience in leasehold and shared‑ownership management.
• Good knowledge of relevant legislation (Commonhold & Leasehold Reform Act 2002, Landlord & Tenant Act, Building Safety Act 2022).
• Confidence handling complex and sensitive cases.
• Professional, proactive and solutions‑focused attitude.

Required skills

What we offer

• £18.70 per hour.
• 3‑month fixed‑term contract (37 hours per week).