Hosted Buyer Account Manager

About the role

We are looking for a Hosted Buyer Account Manager to develop and deliver recruitment strategies that connect qualified buyers with world‑class events. You will work collaboratively across teams, using relationship‑building, data analysis and business development techniques to grow and engage buyer communities while ensuring an exceptional customer experience throughout the event lifecycle.

Key responsibilities

• Develop and deliver detailed research and recruitment plans aligned to Buyer Programme strategies.
• Build and maintain strong relationships with buyers, event professionals and industry partners via telephone, email, meetings and events.
• Implement comprehensive Buyer Strategy plans in collaboration with internal teams.
• Identify and establish key industry partnerships to support buyer recruitment and programme growth.
• Support Marketing, Project Delivery and Content teams to deliver seamless client programmes.
• Manage administrative and event‑related activities including reimbursements, reporting, recruitment trackers, registrations and system testing.
• Maintain accurate buyer databases and recruitment records using EventsAir and other systems.
• Produce weekly, monthly and ad‑hoc management reports, using data‑driven approaches to identify, recruit and qualify buyers.

Required profile

• Outstanding commercial awareness, confidence, drive and initiative.
• Strong analytical, problem‑solving and decision‑making skills.
• Excellent negotiating, interpersonal and communication abilities.
• Strong client and stakeholder management with a customer‑oriented approach.
• Proven experience achieving metrics, targets and delivering results.
• Proactive approach to sourcing prospects and registrations.
• Excellent database, IT and data analysis skills.
• Knowledge of the Luxury Travel and Meetings, Events and Incentive industry is beneficial.

Required skills

• Excel
• Smartsheet
• Data analysis
• EventsAir

What we offer

• Healthy work‑life balance with flexible working hours.
• Wellbeing initiatives, shared parental leave, study assistance and sabbaticals.