Hostel Services Manager

About the role

The Hostel Services Manager will lead a dedicated team delivering safe, person‑centred accommodation and support for vulnerable adults across supported housing properties in Luton.

Key responsibilities

• Lead, motivate and develop a multidisciplinary supported‑housing team.
• Oversee service quality, safeguarding, tenancy sustainment and resident outcomes.
• Manage operational performance, budgets, income collection and key performance indicators.
• Drive continuous improvement through service reviews and process development.
• Ensure compliance with housing legislation, safeguarding requirements and organisational policies.
• Build effective partnerships with local authorities, commissioners and community organisations.
• Support strategic development of supported‑housing services.
• Participate in an on‑call rota covering evenings, weekends and bank holidays.

Required profile

• Proven experience leading multidisciplinary supported‑housing teams.
• Strong knowledge of housing legislation and safeguarding standards.
• Demonstrated ability to manage budgets, performance metrics and income collection.
• Excellent communication and partnership‑building skills.
• Willingness to work flexibly and take part in on‑call duties.

Required skills

What we offer

• Salary £40,000‑£42,500 per annum.
• 37‑hour week, Monday‑Friday.
• 33‑38 days annual leave (including bank holidays).
• Essential car user allowance plus mileage reimbursement.
• Free health cashplan after probation.
• Pension scheme with 1.33% employer contribution.
• Life assurance, personal accident cover and employee assistance programme.
• Staff benefits portal with shopping discounts and a supportive, flexible working approach.