Housing Assistant (Temporary, Edinburgh)

About the role

We are seeking a Housing Assistant to join our public‑sector client in Craigmillar, East Edinburgh. The role provides vital administrative and customer support to residents living in temporary accommodation, helping them navigate services and resolve enquiries.

Key responsibilities

• Respond to resident enquiries and provide accurate information.
• Maintain up‑to‑date records of tenancy, referrals and support actions.
• Process referrals to housing officers and partner agencies.
• Liaise with housing officers, local authority services and external partners.
• Assist vulnerable individuals and families with day‑to‑day housing matters.

Required profile

• Previous experience in administration or customer service.
• Strong IT competence, particularly Microsoft Office.
• Excellent communication and organisational abilities.
• Professional, empathetic approach when dealing with the public.
• Ability to prioritise workload in a busy environment.
• Desirable: experience in housing, homelessness or local authority services.

Required skills

• Microsoft Office

What we offer

• £14.51 per hour, 36 hours per week (Monday‑Friday).
• Temporary ongoing contract with immediate start.
• Opportunity to gain experience in a supportive public‑sector environment.
• Basic Disclosure check (£25) required.