Housing Complaints Administrator (Temporary)
Alexander Faraday Recruitment · Walton-on-Thames
Job description
About the role
We are recruiting two temporary Housing Complaints Administrators to join a busy, customer‑focused team within a well‑established housing organisation. The role is hybrid – two days a week in the Walton‑on‑Thames office and the remainder remote after an induction period, working 35 hours per week.
Key responsibilities
- Manage the housing complaints inbox, update internal systems and coordinate required actions.
- Assist with messaging on the Housing Ombudsman portal and liaise with internal teams and customers to ensure accurate record‑keeping and timely progression of cases.
- Ensure actions are progressed within agreed timescales.
Required profile
- Previous administration and/or customer‑service experience, preferably within housing, property, repairs or a similar customer‑focused environment.
- Excellent organisation, time‑management and attention to detail, with strong written and verbal communication skills.
- Good IT and systems proficiency and the ability to manage competing priorities and deadlines.
- Professional, customer‑focused approach.
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Published 1 week ago
Expires 5 days from now
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Alexander Faraday Recruitment
Walton-on-Thames
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