Housing Coordinator

About the role

The Housing Coordinator will deliver tailored, outcome‑focused support to customers with complex and multiple needs, promoting empowerment, independence and wellbeing across a defined geographical area. Working as part of a collaborative team, you will help ensure a high‑quality housing management service that meets regulatory standards.

Key responsibilities

• Provide personalised housing support to vulnerable customers, encouraging independence and wellbeing.
• Manage day‑to‑day housing operations, ensuring compliance with social housing regulations and best practice.
• Produce reports and communications using administrative and IT tools.
• Resolve incidents positively and maintain accurate records.
• Contribute to the safe and effective operational management of care and support services.

Required profile

• Understanding of barriers faced by vulnerable and diverse customer groups.
• Experience in house management, preferably with knowledge of the benefits system and housing regulations.
• Proven ability to resolve incidents positively.
• Competent administrative and IT abilities for reporting and communication.

Required skills

• IT proficiency for producing reports and communications.

What we offer

• Competitive salary of £29,713 per annum.
• Generous pension scheme.
• 25 days holiday plus bank holidays.
• Investment in training and development.
• Opportunity to make a significant impact within a 90‑year‑old housing association.