Housing Resolutions Officer

About the role

The Housing Resolutions Officer will work with households in temporary accommodation, providing advice on housing options and supporting them through the transition process. This hybrid role combines on‑site visits with remote work to ensure flexible and responsive service delivery.

Key responsibilities

• Visit temporary accommodation households to advise on the full range of housing options and manage expectations.
• Collaborate with the Social Housing Assessment and Lettings team to monitor bidding activity and support informed housing choices.
• Signpost and refer households to relevant agencies, including employment, training, supported housing, children’s services, and adult care.
• Assist homeless households with welfare reforms by offering guidance on employment opportunities and benefit entitlements.

Required profile

• Experience giving advice and information to customers, particularly vulnerable groups.
• Understanding of homelessness and housing issues within the borough.
• Knowledge of temporary accommodation provision and usage.
• Proven ability to deliver exceptional customer service.
• Experience with Suitability Assessments and recommending pathways for homeless households.
• Strong negotiation, advocacy, and mediation skills.

Required skills

What we offer

• Pay rate of £21.41 per hour (approximately £41,750 per annum).
• PAYE employment with 28 days of holiday.
• Hybrid working model – 3 days on‑site, 2 days remote.