Housing Support Officer & Scheme Manager

About the role

We are seeking an organised and compassionate Housing Support Officer & Scheme Manager to ensure safe, welcoming housing schemes for older and vulnerable residents. You will provide hands‑on support, manage day‑to‑day operations and act as the primary point of contact for residents, families and external agencies.

Key responsibilities

• Carry out health, safety and fire checks and maintain accurate records.
• Provide person‑centred resident support using assessments, ILPs and risk logs.
• Assist with viewings, tenancy sign‑ups and induction meetings.
• Manage tenancy terminations, coordinate move‑outs and minimise void periods.
• Identify safeguarding concerns and take appropriate action.
• Liaise with contractors, partners and internal teams to maintain scheme standards.
• Maintain thorough record‑keeping and reporting.

Required profile

• Organised, compassionate and customer‑service focused.
• Full driving licence and access to a personal vehicle.
• Understanding of the needs of older or vulnerable people.
• Ability to work independently and manage a 35‑hour week.

Required skills

What we offer

• Salary of £29,983 per annum.
• Travel mileage paid for work across Staines, Surrey and Bromley.
• Full‑time permanent contract with benefits.