Hub Operations Manager

About the role

The Hub Operations Manager leads the day‑to‑day running of the community café and events operation, ensuring every customer receives a warm welcome and high‑quality experience. Working closely with the Hub General Manager, the role develops the Hub as a thriving, inclusive space that supports Trusted Customer Services and contributes to Curo’s financial resilience.

Key responsibilities

• Manage daily café and events catering operations, maintaining product quality, customer experience and service consistency.
• Take duty management shifts and deputise for the Hub General Manager, leading the venue safely and confidently.
• Control inventory and stock levels, minimise waste and ensure equipment and facilities are well maintained.
• Deliver excellent customer experiences, resolve feedback promptly and build lasting relationships with customers, suppliers and partners.
• Develop business plans to grow sales, profitability and satisfaction while managing budgeting, reporting and cost control.
• Ensure compliance with health, safety and food hygiene standards, maintaining a 5‑star FSA rating.
• Recruit, train and supervise front‑of‑house and back‑of‑house teams, fostering a positive, inclusive culture.

Required profile

• Proven experience leading operations in a café, hospitality, catering or events environment.
• Hands‑on kitchen experience with ability to provide chef cover during busy periods.
• Experience supervising, motivating and developing teams in a fast‑paced, customer‑facing setting.
• Knowledge of health, safety and food hygiene standards.
• Understanding of KPIs, labour percentages and basic financial reporting.

Required skills

• Strong customer service skills with a calm, confident approach to issue resolution.
• Excellent communication, organisational and time‑management abilities.
• Ownership‑driven attitude, capable of generating ideas and taking initiative.

What we offer

• Competitive salary of £38,625 per year with opportunities for pay progression.
• 26 days annual leave (rising to 29 after 3 years) plus bank holidays and a birthday off.
• Up to 10% matched pension contribution.
• Flexible benefits such as Health Cash Plan or gym membership.
• Employee Assistance Programme and wellbeing support.
• Full training and development with clear career progression pathways.