Hybrid Payroll Administrator/Customer Service

About the role

We are seeking a proactive Hybrid Payroll Administrator/Customer Service professional to join a growing organisation in Lancaster. Reporting to the Finance Manager, you will ensure accurate payroll processing while providing frontline support to employees.

Key responsibilities

• Process payroll for all staff, including calculating hours, commissions, bonuses, tax withholdings and deductions.
• Issue payslips, manage direct deposits and maintain up‑to‑date employee payroll records.
• Answer employee queries on payroll matters and provide clear guidance.
• Operate electronic time‑keeping systems or manually review timesheets.
• Coordinate with HR to verify employee data and support the accounting team with administrative tasks.
• Prepare and submit statutory payroll reports to HMRC.

Required profile

• Previous experience in payroll administration or a customer‑service role.
• Strong numerical aptitude and meticulous attention to detail.
• Ability to work independently, communicate professionally and manage a varied workload.
• Experience with payroll software; a CIPP qualification (or study) is advantageous but not essential.

Required skills

• Payroll software
• Electronic time‑keeping systems

What we offer

• Competitive salary between £26,000 and £32,000 per year.
• Ongoing training and development.
• Clear progression opportunities within a supportive, growing company.
• Hybrid working flexibility.