ICT Helpdesk Technician – Education Support

About the role

Join South Gloucestershire Council’s ICT team as a Helpdesk Technician, providing first‑line technical support to education users in Yate. This full‑time temporary role involves remote assistance, phone support and occasional on‑site visits.

Key responsibilities

• Deliver first‑line remote support via telephone and remote tools, following established processes.
• Log and manage service‑desk enquiries using ConnectWise Manage (desirable) or similar software.
• Perform on‑site visits when required to resolve technical issues.
• Maintain and configure Windows PCs and related hardware.
• Assist users with Microsoft 365 applications and other standard software.
• Prioritise workload to meet peak demand and ensure timely resolutions.

Required profile

• Experience working in a busy service‑desk environment.
• Proficiency with remote support tools and service‑desk software.
• Strong communication and interpersonal skills for customer‑facing interactions.
• Ability to set up, adjust and maintain technical equipment.

Required skills

• Windows operating system
• Microsoft 365
• Remote support tools
• ConnectWise Manage (desirable)

What we offer

• Competitive hourly rate of £16.62.
• Full‑time temporary contract with a supportive team.
• Opportunity to develop IT skills within the public education sector.
• Work in Yate, a well‑connected community in South West England.