Import Coordinator

About the role

An exciting opportunity for an experienced logistics professional to join a growing, customer‑focused operations team in Liverpool. You will manage import shipments from initial booking through to final delivery, ensuring operational excellence, data accuracy and proactive communication.

Key responsibilities

• Act as the primary operational contact for a portfolio of high‑value customers.
• Build and maintain strong customer relationships through responsive, solution‑focused service.
• Coordinate international freight movements and manage shipments throughout the supply‑chain lifecycle.
• Arrange transport services with external carriers, hauliers and logistics partners.
• Monitor shipment progress and proactively address service issues before they impact delivery performance.
• Ensure customer service targets, SLAs and internal performance measures are consistently achieved.
• Manage operational milestones, ensuring critical documentation and regulatory submissions are completed on time.
• Produce and issue shipping documentation and customer billing accurately and within agreed timescales.
• Liaise with overseas partners and service providers to coordinate inbound and outbound movements.
• Support customs‑related activities and ensure compliance with import and export procedures.
• Coordinate delivery schedules and communicate any delays or exceptions promptly.
• Maintain accurate operational records and tracking information within company systems.
• Monitor shipment data to support customer reporting and performance analysis.
• Follow established operational procedures while identifying opportunities for process improvement.
• Escalate risks, service concerns and commercial opportunities to management where appropriate.
• Collaborate with internal departments to ensure seamless service delivery across multiple transport modes.

Required profile

• Previous experience within freight forwarding, shipping, logistics or supply‑chain operations.
• Strong organisational skills with the ability to manage multiple priorities simultaneously.
• Excellent communication skills.

Required skills