Import & Export Customs Specialist

About the role

The Import & Export Customs Specialist supports the customer service and shipping teams by ensuring all trade activities meet Dover’s strict compliance standards. You will drive operational excellence, develop sustainable processes, and act as the primary liaison between internal departments and external partners.

Key responsibilities

• Ensure compliance with import and export regulations through operational support and documentation review.
• Support internal and external audits by verifying documentation accuracy and regulatory alignment.
• Prepare Letters of Authority (LOAs) for agents acting on behalf of the company.
• Liaise with declarants, brokers, logistics providers, and other stakeholders to collect, review, and validate legal and customs documentation.
• Review classifications, valuations, and the accuracy of customs documents such as commercial invoices, packing lists, certificates of origin, import licenses, and export declarations.

Required profile

• Strong knowledge of import and export regulations and customs compliance.
• Experience preparing and reviewing customs documentation.
• Excellent internal and external communication skills to bridge gaps between departments and partners.
• Detail‑oriented with the ability to manage multiple compliance tasks simultaneously.

Required skills

What we offer

• Opportunity to work on innovative fueling and convenience retail solutions.
• Mentorship from collaborative and caring managers.
• Potential to grow within a global organization with diverse projects.