This job is no longer available
This job expired on 28/09/2026. It no longer accepts applications.
Import Team Lead – Airfreight Customer Service
ALS Recruiting Solutions · Feltham
Job description
About the role
We are seeking an Import Team Lead to manage a small customer service team within a busy air‑freight imports operation. The role ensures shipments move smoothly while providing high‑quality service to our customers.
Key responsibilities
- Lead, support and coach the import customer service team.
- Handle customer queries, resolve escalations and keep clients informed of shipment status.
- Coordinate daily activities with operations, customs, warehouse and transport departments.
- Allocate workloads, monitor progress and help the team meet daily targets.
- Maintain service standards and contribute to continuous improvement.
Required profile
- Proven experience in air‑freight imports.
- Previous experience in customer service or team leadership.
- Strong communication and organisational abilities.
- Ability to work in a fast‑paced environment and manage priorities.
Required skills
What we offer
- Salary up to £41,000 per year.
- 4‑on, 4‑off shift pattern.
- Stable, long‑term employment with a supportive team.
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in the United Kingdom.
Salaries by job title
A question about this job?
Ask it here: you will get the full job summary by e-mail, right away.
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
ALS Recruiting Solutions
Feltham